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RETURNS & CLAIMS

Return & Refund Policy

Due to the highly regulated nature of our inventory, returns are subject to strict eligibility criteria and mandatory evidence requirements.

Mandatory: Unboxing Video & Invoice

To facilitate any return, buyers must submit a continuous, unedited unboxing video along with clear photographs of the shipment and the original tax invoice. This is essential evidence and must be submitted within the 72-hour reporting window.

Section 5.2 & 5.3

The Claim Process

Strict steps required to authorize a B2B return.

1
Inspect Delivery

Upon delivery, inspect products immediately. The reporting window is strictly 72 hours from receipt.

2
Submit Request

Report the issue to our support team, attaching your mandatory video, photos, and tax invoice.

3
Return Item

Once authorized, ship the item back in its original packaging with all statutory labels intact.

4
Refund Processed

Approved refunds are processed directly to the original payment method within 7 to 14 business days.

Section 5.1

Eligibility Criteria

Authorized for Return

Documented Damage: Products that suffered clear, provable damage during transit.
Incorrect Products: Receipt of SKUs or variants that do not match your final invoice.
Prompt Reporting: Claims formally submitted within the 72-hour delivery window.

Not Accepted

Used or Tampered: Products that have been opened, used, or had their packaging/labels altered.
Regulatory Seizures: Inventory confiscated by authorities due to buyer compliance failures.
Late & Missing Data: Claims made after 72 hours, or missing the video/invoice evidence.

Need to initiate a claim?

Ensure you have your unboxing video and tax invoice ready before contacting support.

Contact Support Team
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